Potter’s House Café Manager

The Potter’s House provides radical hospitality to the Adams Morgan and surrounding neighborhoods, offering food, a bookstore, programs and meeting space.  Since opening our doors in 1960 we have been a key place for deeper conversation, creative expression, and community transformation. Our 54-year history in Adams Morgan and deep ties to direct service groups place us in a unique position to host transformative conversations about the changing shape of our city. Specifically, we develop programs that bring together long-term residents and newcomers to the neighborhood to address issues such as affordable housing, quality schools, cultural preservation, and criminal justice, among others. The café is central to our mission of providing a deeply rooted space where we can build relationships across our differences, envision just alternatives, and grow the movements that will make them possible.  We welcome a diversity of people, including vulnerable populations, to our space, so we are looking for someone who shares our desire to be inclusive of all who walk in the door.

Position Summary for Café Manager

The Potter’s House Cafe Manager is a full-time position, responsible for leading cafe team members in the efficient and profitable operation of the Potter’s House Café and serving on the Executive Team of the Potter’s House. The Café Manager is responsible for managing the day-to-day café operations, maintaining high cafe standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a high-quality experience for both our customers and team members. The Café Manager creates the tone and personality of the Cafe by being an advocate of training, customer service, product knowledge and education, and safe work practices

Management Responsibilities

  • Supervises the Kitchen Manager, and provides oversight for Back of House staff.

  • Supervises Front of House cafe staff.

  • Develops and executes sales and profit plans that are in-line with budgetary goals.

  • Ensures and is accountable for profitability of the cafe by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.

  • Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.

  • Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.

  • Oversees all cash management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Operations and Bookstore Manager as necessary.

  • Oversees food and supply ordering and receiving.

  • Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures monthly.

  • Maintains a clean well-merchandised Cafe following visual presentation plans and standards.

  • Plans, executes and communicates all sales promotions and new product information effectively and efficiently in cooperation with members of the Executive Team.

  • Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates for the Cafe.

  • Facilitates ongoing training and development of current staff.

  • Oversees regular/required facility/maintenance type duties they are covering (things like the water filtration system for espresso machine, etc.)

  • Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring the Cafe team member compliance in all safety initiatives.

  • Reports directly to the Executive Director.

Services Standards:

  • Serves as a role model for outstanding service

  • Is proactive in solving customer problems and satisfying customers in various situations.

  • Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.

  • Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

  • Consistently monitors, coaches and encourages team members to meet the Potter’s House service standards.

  • Assesses and provides adequate staffing to provide efficient and friendly service.

  • Maintains high cleanliness standards consistently throughout the Cafe in the areas of appearance, merchandise and equipment.

  • Ensures that all drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.

  • Ensures that all food offerings are ofthe highest quality.

  • Ensures that all team members are educated on our products and services by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavors and blends.

  • Tastes drink and food products on a per shift basis for quality assurance.

Training & Development Responsibilities:

  • Provides ongoing training and development to Café team members in the areas of operating standards, customer service and product knowledge.

  • Demonstrates the ability to lead, effectively communicate, and champion the Potter’s House Guiding Principles, House Rules, and Standard Operating Procedures.

  • Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.

  • Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently.

  • Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.

  • Coaches and counsels team members for improved performance, documenting developmental plans as necessary.


  • College education preferred. 3 years cafe management experience required.

  • Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.

  • Must be able to work overtime, including weekends, evenings and special events as needed.

  • Well-organized, detail-oriented and able to multitask.

  • Must have effective problem solving/decision making abilities.

  • This position will require frequent standing and use of hands and arms.

  • Must be able to lift up to 30lbs and frequently bend and twist from the waist.

  • Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.

  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.

  • Must have experience serving vulnerable and diverse populations, and with the use of de-escalation principles.

  • Spanish spoken and written proficiency (preferred).


The salary for this position will be in the mid 40s depending upon experience.  Generous benefits are provided. The Potter’s House is an Equal Employment Opportunity Employer.

Please email cover letter and resume to: gail@pottershousedc.org